DIGITAL-ONLY STUDIO
Collection in preparation
Private working draft · Owner review required
How eligible digital orders receive access, and what to do when a download does not work.
This page is not published or assigned as an operative store policy. The review notes below are internal and must be resolved or removed before publication.
1. Attach independently created or lawfully licensed files and verify every product’s exact package, formats, dimensions, compatibility, and setup steps.
2. Approve download limits, expiry, guest access, account creation, and any rules for replacement access. Current unlimited values and guest checkout are defaults, not promises.
3. Test protected file storage, eligible paid order states, order-email links, My Account downloads, and expired or denied access in a safe test environment.
4. Verify the actual email sender’s delivery and the connected PayPal sandbox flow before publishing delivery timing claims.
Proposed customer wording
Sylvor’s downloadable products are supplied digitally. No physical item is shipped. Any device, app, printer, ink, paper, or other material needed to use a file is separate unless a product listing expressly says otherwise.
WooCommerce is configured to grant eligible download access after payment is confirmed for the order. An order awaiting payment or a failed payment does not normally unlock paid files. The time needed for payment confirmation can depend on the payment method and order status; a general instant-delivery guarantee has not been made.
Use the download access associated with the order. For an order linked to an account, check My Account and its Downloads area when access is available. Order email and guest access arrangements must be verified before shopping opens. A public preview image is not the purchased download.
Compare the file name and format with the product description. Use the software specified for that product, and follow its included instructions. Do not assume every printable is editable, works in a note-taking app, or includes the same page size.
Check the spam or junk folder and confirm which email address was used for the order. If you still cannot find the message, contact Sylvor with the order number and purchase email address. Do not send payment passwords or full card details.
Try the eligible order download link again using a stable connection. If a file will not open, tell Sylvor the file name, device, software, and the error message. Avoid sending confidential account links in public posts. We can review the access or file issue without asking for your password.
Any approved download-count limit or access expiry must be stated with the product and order conditions before purchase. This draft does not promise unlimited or permanent access. Keep your own secure backup of files you have been permitted to download, subject to the product licence.
Questions about this draft or an order? Email contact@sylvor.shop or call +1 (305) 380-4682. Sylvor’s business contact address is 725 Westbrook Ave, Brandon, FL 33511, USA.