Download & setup help
From download
to a good beginning.
A practical guide to finding, opening, and using digital files. Product-specific instructions take priority whenever a file needs a particular setup.
The Sylvor collection is in preparation. This guide explains general steps; each product will list its own verified requirements.
01 / CHOOSE WITH CONFIDENCE
Start with the product details.
Check what is included, the file format and page dimensions, any dated content, and the intended software or device. Read the usage licence and any editing limitations. If a required app or service costs extra, check that detail before buying.
A digital file is not automatically compatible with every tablet, note-taking app, or design tool. Ask Sylvor when compatibility is unclear.
02 / FIND YOUR ACCESS
Check the order details.
For an order that includes downloads, use the access instructions associated with that order. Check your email inbox and spam or promotions folders. If account downloads are offered, sign in with the email address associated with the order and open Downloads.
03 / OPEN THE RIGHT FILE
Keep the original.
Save the original download in a place you can find again. If it is a ZIP archive, extract it first. Open each included file in software that supports its stated format. Follow the specific import or opening steps supplied with the product.
04 / USE AT YOUR PACE
Follow the file instructions.
For printable files, check the stated paper size, orientation, and print-scale guidance before printing. For editable templates or digital access, follow the product-specific setup. Use the file only within the permissions of its licence.
Something not working?
If an email is missing, search for Sylvor and check the address used at checkout. If a file is incomplete, an access link fails, or the product differs from its description, contact Sylvor. Do not make another purchase just to try to solve an access problem.
Include the order number, product name, device, file type, and the exact error message where available. Please do not send your account password or payment-card details.