Good to know
Questions, clearly
answered.
A few useful details about Sylvor and digital products. For anything more specific, contact the studio before you buy.
Are products available to buy now?
Our opening collection is in preparation, and shopping is not open yet. Product files and their buying information will be available before an item is offered for sale.
Is Sylvor a digital-only store?
Yes. Sylvor is a digital-only store. A purchase includes only the files or digital access described on its product page. Printed products, tablets, pens, craft supplies, and other accessories are not included.
How do I know whether a product is right for me?
Read its file formats, dimensions, dated or undated status, required software, and usage licence. Check any extra software costs and setup requirements. Please ask us before purchasing if an important detail is unclear.
Will a file work with my device or favorite app?
Compatibility depends on the individual product. A file should be used only with the software and devices explicitly listed on its product page. We do not assume that every printable works with tablet-planning or design apps.
Where should I look for a download?
For an order with downloadable access, check the order confirmation and any download instructions provided with it. If the order offers account downloads, sign in using the email address associated with that order and choose Downloads. Please contact us if access is missing.
Can I share, resell, or use a file in a classroom?
Read the product-specific licence before purchasing. Buying a digital file does not automatically grant redistribution, resale, classroom, or commercial-use rights. Contact Sylvor if the intended use is not clearly covered.
What should I do if a file does not open?
Keep the original download, note any error message, and check that the file format matches the product instructions. If the download is a ZIP archive, extract it before opening the files inside. For help, email contact@sylvor.shop with the product name and relevant order details.
How do I ask about a refund or an order issue?
Email contact@sylvor.shop with the order number and a clear description of the problem. Please ask us about the applicable terms before purchasing. Any store policy is subject to the rights that apply to your purchase under applicable law.
Still wondering?
A product detail should never be a guessing game. Tell us what you would like to know.
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