DIGITAL-ONLY STUDIO
Collection in preparation
Private working draft · Owner review required
An original digital-product policy based on the owner’s preference against change-of-mind refunds after access.
This page is not published or assigned as an operative store policy. The review notes below are internal and must be resolved or removed before publication.
1. Approve the request window, evidence required, decision process, and processing timeframe for approved refunds. The reference does not supply those digital-operation details.
2. Confirm how an approved refund affects download permissions and how duplicate, faulty, misdescribed, or undelivered purchases are remedied.
3. Review any market-specific consumer-rights and digital-content cancellation requirements before selling into those markets. Do not adopt physical return rules or an absolute no-remedy statement.
4. Keep this policy private until the final operational rules and PayPal refund process are approved and safely tested.
Proposed customer wording
Once a digital product has been accessed or downloaded, Sylvor does not offer a discretionary refund or exchange simply because the buyer changes their mind. Please check the file inclusions, compatibility, editing limits, and licence before purchasing. No physical goods need to be mailed back.
If you cannot access an eligible purchase, receive an incorrect or damaged file, believe the product was materially misdescribed, or notice a duplicate charge, contact Sylvor. Include the order number, purchase email address, and a short description of what happened. We will review the issue and explain the appropriate next step.
Send a refund or access request to contact@sylvor.shop. Do not include account passwords or full card details. Retain the order confirmation and any relevant error message so the issue can be checked.
Where a refund is approved or required, the payment method and provider’s procedures affect how it is returned. Sylvor will explain the applicable arrangements during the request. A fixed refund-processing deadline has not yet been approved for this draft.
This policy does not exclude or reduce any rights or remedies that apply under mandatory consumer law. The change-of-mind restriction is not a refusal to address a missing, faulty, incorrect, or misdescribed digital product where a remedy is required.
Questions about this draft or an order? Email contact@sylvor.shop or call +1 (305) 380-4682. Sylvor’s business contact address is 725 Westbrook Ave, Brandon, FL 33511, USA.